Acceptable Use Policy (AUP)

Effective Date: July 13, 2026

1. Introduction

This Acceptable Use Policy (“AUP”) governs the use of all services provided by E1W Cloud (“E1W Cloud,” “we,” “us,” or “our”). This policy applies to all services we offer, including but not limited to:

  • Virtual Private Servers (VPS)

  • Dedicated Servers

  • Cloud Hosting

  • cPanel Hosting

  • Domain Services

  • Email Hosting

  • Network and Infrastructure Services

By using E1W Cloud’s services, you (“Customer,” “Client,” or “User”) agree to comply with this Acceptable Use Policy. Violations of this policy may result in the suspension or termination of your services without prior notice.

2. Acceptable Use

Customers must use E1W Cloud services responsibly, ethically, and in compliance with all applicable laws.

You agree not to:

  • Use our services for unlawful purposes.

  • Violate any local, national, or international laws or regulations.

  • Interfere with other users, servers, or networks.

  • Attempt unauthorized access to systems, accounts, or data.

  • Misuse network resources.

  • Engage in activities that could harm E1W Cloud or other customers.

Customers are responsible for all activities conducted through their accounts.

3. Illegal Activities

E1W Cloud services must never be used for illegal activities.

Prohibited activities include, but are not limited to:

  • Fraud or financial scams

  • Identity theft

  • Phishing

  • Distribution of malware

  • Unauthorized hacking or exploitation

  • Credit card fraud

  • Selling or distributing illegal goods

  • Hosting illegal content

  • Child sexual abuse material (strictly prohibited)

  • Unauthorized surveillance or spying

Any illegal activity may result in immediate suspension or termination of services and may be reported to the appropriate law enforcement authorities.

4. Network Abuse

Customers must not disrupt or interfere with the operation of our network or any third-party network.

Prohibited activities include:

  • Distributed Denial of Service (DDoS) attacks

  • Participating in network attacks

  • Network flooding

  • Packet spoofing

  • Unauthorized port scanning

  • Botnet operation

  • Reflection or amplification attacks

  • Unauthorized penetration or stress testing

5. Spam and Email Abuse

E1W Cloud maintains a zero-tolerance policy toward spam.

The following activities are prohibited:

  • Sending unsolicited bulk email (UBE)

  • Sending unsolicited commercial email (UCE)

  • Email bombing

  • Mass mailing without recipient consent

  • Using purchased or harvested email lists

  • Operating open mail relays

  • Forging email headers

  • Spam advertising

  • Hosting spam-related services

Customers are responsible for complying with all applicable anti-spam laws.

6. Malware and Security

Customers may not distribute or host malicious software.

Prohibited content includes:

  • Viruses

  • Worms

  • Trojans

  • Ransomware

  • Spyware

  • Keyloggers

  • Backdoors

  • Rootkits

  • Malicious scripts

Customers are expected to:

  • Keep software updated.

  • Use strong passwords.

  • Apply security patches.

  • Secure their applications and servers.

Compromised servers may be temporarily suspended until the security issue has been resolved.

7. Resource Usage

Customers must use server resources fairly.

Activities that may result in restrictions include:

  • Excessive CPU usage

  • Excessive RAM usage

  • Disk abuse

  • Network bandwidth abuse

  • Running resource-intensive applications that negatively affect infrastructure

  • Cryptocurrency mining unless explicitly permitted

  • Operating public proxy services without authorization

  • Running open VPN or proxy relays without approval

E1W Cloud reserves the right to limit or suspend services that negatively impact overall platform stability.

8. Prohibited Content

The following content is strictly prohibited:

  • Illegal content

  • Hate speech promoting violence

  • Terrorist content

  • Harassment or abusive material

  • Copyright-infringing material

  • Pirated software

  • Warez distribution

  • Unauthorized torrent hosting

  • Child exploitation material

  • Stolen data

  • Malicious deepfake content

E1W Cloud may remove prohibited content without prior notice.

9. Copyright

Customers must respect the intellectual property rights of others.

The following are prohibited:

  • Hosting pirated software

  • Sharing copyrighted material without authorization

  • Software cracking

  • Serial key distribution

  • Circumventing software licensing

E1W Cloud complies with valid DMCA notices and other applicable copyright laws.

10. Unauthorized Access

Customers may not attempt to gain unauthorized access to any system or network.

Examples include:

  • Brute-force attacks

  • Password cracking

  • Exploitation attempts

  • Privilege escalation

  • Vulnerability scanning without authorization

  • Unauthorized interception of network traffic

Violations may result in immediate account suspension.

11. Proxy and VPN Services

Unless specifically authorized by E1W Cloud, customers may not:

  • Operate open proxy servers

  • Operate anonymous VPN services

  • Provide TOR exit nodes

  • Offer anonymization services intended for abuse

Unauthorized services may be suspended immediately.

12. Customer Security Responsibilities

Customers are responsible for securing their own servers and applications.

Recommended practices include:

  • Keeping software up to date.

  • Using strong passwords.

  • Enabling security protections.

  • Removing vulnerable scripts.

  • Monitoring server activity.

Failure to maintain reasonable security may result in temporary suspension until the issue has been resolved.

13. Reporting Abuse

If you believe E1W Cloud services are being used in violation of this policy, please report the incident.

Report Abuse

Email: abuse@e1wcloud.us

Please include, where applicable:

  • Description of the incident

  • Date and time

  • IP address

  • Domain name

  • Supporting evidence (logs or screenshots)

All abuse reports will be reviewed promptly.

14. Enforcement

E1W Cloud reserves the right to:

  • Investigate suspected violations

  • Monitor network activity where necessary

  • Remove harmful or illegal content

  • Suspend services

  • Terminate accounts

  • Report unlawful activities to appropriate authorities

Immediate action may be taken when necessary to protect our infrastructure or other customers.

15. Suspension and Termination

Violations of this policy may result in one or more of the following actions:

  • Warning notice

  • Temporary suspension

  • Permanent account termination

  • Removal of hosted content

  • Reporting to law enforcement where appropriate

Repeated or severe violations may result in permanent termination without refund.

16. Cooperation with Law Enforcement

E1W Cloud will cooperate with lawful requests from government agencies and law enforcement authorities where required by applicable law.

This may include responding to:

  • Court orders

  • Search warrants

  • Legal subpoenas

  • Requests from authorized regulatory authorities

17. Changes to This Policy

E1W Cloud reserves the right to update or modify this Acceptable Use Policy at any time.

Updated versions will be published on our website and become effective immediately upon posting. Continued use of our services constitutes acceptance of the revised policy.

18. Contact Information

For general inquiries:

Email: support@e1wcloud.us

For abuse reports:

Email: abuse@e1wcloud.us